Refund policy

The Western Buck – Returns & Refund Policy


At The Western Buck, we take pride in creating high-quality western wear and handcrafted pieces. Please read our Returns & Refund Policy carefully before making a purchase.


By placing an order with us, you agree to the terms outlined below.

 

 

 

1. Custom & Hand-Burnt Hats

 


All custom, personalised, and hand-burnt hats are strictly final sale.


Due to the made-to-order and handcrafted nature of these items:

 

  • We do not offer refunds

  • We do not offer exchanges

  • We do not offer store credit

  • Orders cannot be cancelled or modified once placed

 


Each hat is individually hand-burned. Variations in burn marks, shading, placement, and finish are part of the handcrafted design and are not considered faults.


By purchasing a custom or hand-burnt hat, you acknowledge and accept this policy.


This does not exclude your rights under Australian Consumer Law.

 

 

 

2. Change of Mind (Non-Custom Items Only)

 


We do not offer refunds for change of mind.


At our discretion, we may offer a store credit for non-custom items if:

 

  • The return is requested within 14 days of delivery

  • The item is unused, unworn, and in original condition

  • All tags and packaging are intact

 


Return shipping costs are the responsibility of the customer.


Original shipping costs are non-refundable.

 

 

 

3. Sale Items

 


All sale items are final sale and cannot be returned, refunded, or exchanged.

 

 

 

4. Faulty or Damaged Items

 


Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if an item:

 

  • Is faulty

  • Is significantly different from what was described

  • Arrives damaged

 


If you believe your item is faulty, you must contact us within 7 days of receiving your order.


Please email:

 

  • Your order number

  • Clear photos of the issue

  • A brief description of the fault 


We will assess the claim and provide further instructions.

 

 

 

5. Incorrect Items

 


If we have sent you the wrong item, please contact us within 7 days of delivery and we will arrange a replacement.

 

 

 

6. Return Process (Where Approved)

 


If your return has been approved:

 

  1. Contact us via email with your order details

  2. Wait for confirmation before sending the item back

  3. Ensure the item is securely packaged

 


Returns sent without prior approval may not be accepted.


We recommend using tracked postage, as The Western Buck is not responsible for lost return parcels.

 

 

 

7. Sizing Responsibility

 


Customers are responsible for selecting the correct size before purchase.


We recommend reviewing our sizing information carefully prior to ordering.


Incorrect sizing selections do not qualify as a fault.

 

 

 

8. Contact Us

 


For all return and refund enquiries, please contact:


The Western Buck

Email: thewesternbuck@gmail.com